Returns & Refunds
Thank you for shopping with Vitaltone Pharmacy. We want you to be happy with every purchase. If something isn't right, here's how returns and refunds work.
Return window
1 month
Request a refund and return your item within 1 month of purchase.
Proof of purchase
Receipt
Returned items must come back with the original receipt.
Return postage
Paid by you
The cost of sending your item back is paid by the customer.
Our return policy
As with any shopping experience, there are terms and conditions that apply to purchases from Vitaltone. By placing an order, you agree to the terms below, together with our Terms & Conditions and Privacy Policy.
If there's something wrong with the item you bought, or you're not happy with it, you have 1 month to request a refund and return the item.
Return guidelines
To return a product, the package must be sent back with the original receipt of purchase.
Refunds
Quality checks
Every product is carefully inspected, checked for defects and packed with care before it is sent, so it reaches you in perfect condition.
If we have to cancel your order
Occasionally an item may be out of stock, or we may find an issue during our stock or quality checks. In that case we may need to cancel your order. We'll let you know in advance, and if you paid online you'll be refunded once our team confirms the cancellation.
Damage in transit
We pack every order carefully so items aren't damaged on the way to you. Please note that Vitaltone is not liable for damage caused to items during transit.
How your refund is processed
We'll inspect your returned item as soon as we receive it. If it meets the guidelines above, we'll issue a refund for your purchase. Refunds can take a few days to process, and we'll let you know when your money has been sent.
Return shipping
Return postage is paid by the customer. Vitaltone is not responsible for return shipping costs. This applies even if your original order had free delivery.
Your consent
By using our Website, registering an account or making a purchase, you consent to this Return & Refund Policy and agree to its terms.
Changes to this policy
If we update this policy, the changes will be posted on this page unless the law requires otherwise. If you continue to use the Website after an update, the updated policy will apply. If you don't agree to it, you can delete your account.
Contact us
If for any reason you're not completely satisfied with a product or service, please get in touch and we'll be happy to help.
Phone
Address
14 The Square, Caterham
Surrey, CR3 6QA